Order Questions & Customer Service
Have Questions About Our Products or Placing an Order?:
Email firstname.lastname@example.org and we'll get back to you.
Have Questions Your Order?:
Email email@example.com with and order questions.
All US orders* -
We ship all orders under $50 for a $7.95 flat fee charge
Orders over $50 ship for free!
*$25 flat fee charge on orders to Alaska & Hawaii. Free shipping not available for Alaska/Hawaii
We primarily UPS and USPS Priority Mail
We ship from our Madison, WI warehouse, however some items may ship from our warehouse in Peoria, IL.
You will receive tracking information when your order ships.
For shipments via UPS, we need a physical address as these carriers do not ship to PO Boxes.
Regular turnaround time is 2 - 3 working days from when you place your order.
For the holidays we're trying to ship all orders out within 24 hours.
Payment: We accept all major credit cards as well as Paypal, checks and money orders.
Backorders? Our products are usually in stock, however If an ordered item is out of stock, we’ll let you know immediately with an appox ship date. You’ll of course have the option of either waiting for the product or canceling.
Returns: PieIron.com guarantees your complete satisfaction. Within 30 days of receipt you may return any item for credit. Please email us at firstname.lastname@example.org to begin the returns procedure. For non-defective returns you must pay for shipping back to PieIron.com. We may (upon your request) arrange a UPS call tag to pick up your non-defective return, however we will charge the UPS call tag fee & freight cost.
Damage Claims: Please report products damaged in shipping as soon as possible. In some situations we can resolve by sending replacement parts to you or we may need to send you a complete replacement. Please email email@example.com with details and if possible include a digital photo of the broken item.
Warranty Claims: Rome offers a 10 year warranty on all of our pie irons and cast iron. If your pie iron has broken under normal usage, please send us an email at firstname.lastname@example.org with a description of the problem and photo and we'll take care of the situation. Rome roasting forks and wire cooking items have a 90 day warranty against defects in workmanship.
We love getting the word out about our pie irons and outdoor cookware. If you work for a magazine, newpaper, tv station, or blog feel free to contact Michael O'Russa at Michael@romeb2b.com